Privacy policy

Last updated: October 22, 2025

At Agenta Health, your privacy and trust are important to us. We handle all personal and genetic information with care, transparency, and security. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our DNA testing services.

1. Information We Collect

Personal and Registration Information
We ask for basic contact details, such as your name, email, phone number, and mailing address, when you register, make a purchase, or contact us. We use this information only to provide our services, fulfill your orders, and respond to your inquiries, and we take care to protect your privacy.

Health and Lifestyle Information
You may choose to share additional information such as your date of birth, sex, and health or lifestyle details. This information helps us provide personalized reports and recommendations. Sharing this data is always voluntary.

Payment Information
Payments are processed securely by trusted third-party providers. We do not store your full credit card details.

Website Activity
We collect general information about website usage, like pages visited, time spent on site, and device type, to improve your experience. We may use cookies or similar technologies to enhance functionality. You can manage cookie settings in your browser.

DNA Samples and Genetic Data
When you use our DNA testing services, our lab extracts and analyzes your DNA from a cheek swab. Once processed, your physical sample is destroyed. Your genetic data is used only for generating your report and is handled with strict confidentiality.

Minors
Our services are designed for adults (18+). Parents or legal guardians may authorize a test for a minor, but we do not directly engage with individuals under 18. If we discover a user is underage, their account will be closed, and any related data will be deleted.

 

2. How We Use Your Information

We use personal and genetic information to:

  • Process and deliver your DNA test results

  • Provide personalized insights, reports, and consultations

  • Maintain and improve our website and services

  • Communicate updates, offers, or support (with your consent)

  • Comply with legal and regulatory requirements

We may also create aggregated or de-identified data to support product development and research, but this data cannot identify you.

3. How We Share Information

Your personal information is never sold. We may share limited data with:

  • Service providers who support our operations (labs, IT, analytics, fulfillment)

  • Authorized health partners or advisors, only with your consent

  • Legal authorities, when required by law

All partners are bound by confidentiality and security obligations consistent with Canadian privacy law.

4. Protecting Your Information

We take reasonable steps to safeguard your data from loss, misuse, or unauthorized access. Online transactions are protected with 128-bit SSL encryption, and our internal systems follow strict data security protocols.

5. Access and Updates

You have the right to:

  • Access or correct your personal information

  • Withdraw consent for marketing communications

  • Request deletion of your information, subject to legal requirements

To make a request, please contact us at info@pangenomic.com. 

6. Data Retention

We retain your information only as long as necessary to provide our services, comply with legal requirements, and maintain accurate business records.

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website, with the effective date clearly noted. Continued use of our services means you accept the updated terms.

8. Contact Us

Agenta Health Inc.
1575 W Georgia St, Suite 200
Vancouver, BC V6G 2V3, Canada
Email: info@pangenomic.com

If you have concerns about our handling of personal data, you may contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC) or the Office of the Privacy Commissioner of Canada (OPC).